Terms of sale:

All prices are in € (Euro) net (customers of the EU have to pay additional 7% VAT) plus postage and handling (reg. book-parcel, approx. 6,00 €/kg plus 3,00 € registration).

Please don't mix up the sign € (Euro) with US-$! Transport on the buyers risk.

Payment is due on receipt of invoice and may be made by internet or money transfer to our bank account. We also accept VISA- or Euro/Mastercard credit cards as well as PayPal free of charge. For payments by private cheque, not drawn on a German bank we unfortunately have to add 15 €, due to dramatical increase of the bank-charges.

New customers may be asked to pay in advance or with credit-card.

Prices of new books are subject to publishers revision and fluctuating exchange rates. If an increase is less than 10% the order will be fulfilledwithout prior reference. As many new books are obtained to order from abroad, there may be a delay in delivery ( up to six months). There will be given an information that the item will be delivered later. In this case please don't order a second time or from another dealer.

Conchbooks Privacy Policy

1. Introduction

This Privacy Notice covers all of the ways in which your personal data is collected and managed by ConchBooks. It also explains how the data is used, the measures we take to keep it safe, and what your rights are as one of our customers.

The following information should answer most of the questions you have, but if you would like to contact us about anything further, please do get in touch by emailing [email protected].

The information in this notice may be updated occasionally, but we will always notify you if we make any significant changes.

Throughout this notice, the terms ‘we’ and ‘us’ refer to ConchBooks. The term ‘customer’ refers to any individual or organisation that has purchased goods or services from us at any time in the past.

We may collect data from individuals who browse www.conchbooks.com or www.conchbooks.de sign up to our mailing list or interact with us via phone, email, fax, social media or in person.

2. The legal basis for data collection

There are several reasons why a company such as ConchBooks may legally collect and process personal data. These include:

Consent: This covers all instances whereby you give your consent for data to be collected. For example, this may occur if you tick a box to indicate that you would like to receive an email newsletter.

Contractual obligations: This includes situations where we are obliged to collect personal data in order to carry out contractual obligations. For example, for us to process an order that you have placed on our website, we will need to collect your delivery and billing addresses, as well as your payment information.

3. When do we collect personal data from you?

• When you create an account with us, either online or by phone, email or fax.
• When you visit www.conchbooks.com or www.conchbooks.de and use your account to buy products.
• When you place an order with us over the phone or via email or fax.
• When you purchase items from us in person or at a shell show.
• When you contact us by email with a query or complaint.
• When you comment on or review our products.
• When you have given a third-party permission to share with us the information they hold about you.

4. What kinds of personal data do we collect?

• If you have an account with us: your name, billing and delivery addresses, orders and receipts, email address, telephone and fax numbers
• We never store your credit card information in the computer.

5. Why do we need this data and how do we use it?

One of our main goals as an online retailer is to ensure that our customers have the best possible experience when using our website or interacting with us by phone, email or in person. One way that we do this is to use the data we collect to tailor our services, promotions and products effectively. This type of data collection and usage is covered by data privacy laws as a ‘legitimate interest’ as understanding our customers is vital to us operating a successful business.

Here is a breakdown of the ways in which we use your data:

• To process orders that you place at www.Conchbooks.com, by phone / email, in person at our premises in Totnes or at a conference. If we don’t collect data such as billing and delivery addresses and payment details at this time, we won’t be able to bill you for your order or deliver it to you. Some of these details may also need to be passed to a third-party. For example, your delivery address will need to be provided to our courier so that they can deliver your items. See the section below titled ‘Who do we share your personal data with?’ for more information about this.
• To respond to queries, complaints and refund/return requests. We use the data you provide to us to efficiently respond to any queries you have and to make sure that you can return any items to us for replacement or a refund. Copies of the email conversations we have with you are also stored so that, should we need to refer to them in the future, we can do so easily. We believe this helps us to interact with you more efficiently and to resolve any problems more quickly.
• To protect your account and our business from fraud or other illegal activities. To do this we use your personal data to safeguard your account and we also monitor your browsing activity to make sure our website is as secure as possible.
• We use your contact information, along with data about your shopping preferences and previous transactions, to contact you about products and promotions with your permission. You are free to opt out of hearing from us by any or all channels at any time. Please be aware, however, that if you opt out of all email marketing, you will still continue to receive order confirmation emails, dispatch notes and invoices from us.

6. How do we protect your personal data?

Protecting your personal data is extremely important to us, and we take the utmost care to ensure that it is safe at all times.

All transactional areas of our website are secured using https technology.

Access to your personal data is password-protected and internet traffic to www.Conchbooks.com or www.conchbooks.de is secured by SSL encryption.

7. Who do we share your personal data with?

Sometimes it is necessary for us to share your data with trusted third parties. For example, when dispatching your order we have to provide your delivery address details to a courier. In these situations we will only ever provide the minimum amount of information required for them to perform the service they are contracted for.

We will never sell your personal data or share it with third-parties who are not compliant with UK/EU data protection legislation, unless it is a legal requirement (e.g. to law enforcement bodies for fraud prevention).

8. What are your rights?

You have the right to request the following things:

• Details of all of the personal data we hold about you.
• The correction of any personal data that we currently possess, should you find this to be incorrect or incomplete.
• That we stop using any or all of your personal data as soon as you request us to do so. Even if you have previously given us consent to use your personal data, you may withdraw this consent at any time.
• That we stop using your personal data for direct marketing through email and/or post. The easiest way to do this is to click the unsubscribe button at the bottom of any of the marketing emails that we send to you. This will unsubscribe you from all of our emails.

9. International customers

By shopping with us or otherwise providing your personal data to us, you expressly consent to us processing your personal data. You have the right to ask us not to process your data in certain ways and, if you do so, we will respect your wishes.

Sometimes we will need to transfer your personal data between countries to enable us to deliver the products that you have purchased from us. As part of our day-to-day business, we may transfer your personal data from your country of residence to ourselves and to third parties located elsewhere.

By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes. This includes storage of your personal data.

We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

Dr. Carsten Renker
Conchbooks
Bahnhofstr. 117
D-55296 Harxheim
Germany
Tel/Fax: 0049 6138 976297
E-mail: [email protected]

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may alternatively use the provided withdrawal form, but this is not obligatory. If you use this option, we will immediately contact you (e.g. by e-mail) to acknowledge the receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.